Website personal data policy

1. Controller and scope

Hunab Digital S.A.S., with contact location in Medellín, Antioquia, Colombia, and telephone +57 311 744 1644, is responsible for the personal data received through this website’s contact and plan enquiry forms. The Hunab team handles requests concerning this policy at info@hunab.co.

This policy covers enquiries and the preparation of proposals you request. If an enquiry leads to an engagement requiring additional processing, Hunab will explain the relevant purposes and conditions.

2. Information we receive

We process the information you enter in the form: your name, email address, company or brand if provided, plan or service of interest, and the project information you choose to share. We may also record the source page, submission date and technical information needed to operate the form and prevent abuse.

We do not request sensitive data or children’s information. Please avoid including identity documents, financial or health information, passwords or unnecessary information about other people.

3. How we use it

We use your information to receive and organize your enquiry, contact you, understand the project, prepare and follow up on the proposal you requested, and retain the records needed for that interaction. We also use it when necessary to handle your data rights, protect the forms and meet applicable legal obligations.

We will not use this information for newsletters, advertising campaigns or other marketing communications. Sending an enquiry does not start a subscription or create a charge.

4. Authorization

Before submitting the form, you can read this policy and decide whether to authorize processing for the stated purposes. Required fields will be identified. Without the necessary contact details, we cannot handle the enquiry through this channel. Any additional purpose requiring authorization will be explained and requested separately; silence will not be treated as consent.

5. Access, providers and security

Internal access is limited to Hunab team members who need to handle the enquiry or related obligations. The website uses Webflow for hosting and form submissions, and email services to notify and respond to enquiries. These services may involve processing or storage outside Colombia.

Hunab is responsible for arranging the applicable processing terms and safeguards with its providers under relevant law. Information is not sold or shared for third-party marketing. It will be disclosed only to authorized recipients or as required by law. Proportionate technical, administrative and organizational measures will be applied to restrict access and protect the information.

6. Retention

Information will be kept for the time needed to handle the enquiry and requested follow-up, plus any period required by legal obligations or the defense of rights. Once those purposes and periods end, it will be securely deleted or anonymized. A legal or contractual retention obligation may temporarily prevent deletion; the reason will be explained to the individual.

7. Your rights

You may access your data free of charge, update or correct it, request evidence of authorization and information about its use, request deletion or withdraw authorization where applicable, and complain to Colombia’s Superintendence of Industry and Commerce after first completing the required enquiry or complaint procedure with Hunab.

8. Enquiries and complaints

Email info@hunab.co with the subject “Personal data”. Include your name, a reply channel and the information or action you are requesting. Provide only necessary supporting material. Hunab may proportionately verify your identity or authority to act for someone else.

Data enquiries will be answered within ten business days of receipt. If an extension is needed, you will receive the reason and response date, no more than five additional business days later.

Complaints will be answered within fifteen business days starting on the day after receipt. If an extension is needed, the reason and date will be provided, with no more than eight additional business days. Missing information will be requested within five days; a complaint is treated as withdrawn if it is not completed within two months of that request. If Hunab is not competent to handle the complaint, it will forward it to the appropriate party within two business days and inform you. A complete complaint and its subject will be marked as under review within two business days until resolved.

9. Effective date and changes

This policy takes effect on October 27, 2026. The enquiry database will remain active while these purposes continue, subject to the retention criteria above. Material changes will be communicated before implementation. Where a new purpose requires it, fresh authorization will be requested.

10. Analytics and privacy choices

If you accept analytics cookies, we use Google Analytics 4, a Google service, to understand which pages are visited and how many enquiries are successfully submitted. It may process cookie identifiers, browser and device information, language, usage information and approximate location. Google may process information outside Colombia.

Analytics stays off until you accept it. You can reject it and continue using the website and its forms. You can change your choice through “Privacy preferences” in the footer. Form authorization is separate from this choice.

We do not send form names, email addresses, company names, telephone numbers or message contents to Google Analytics. We do not use this setup for advertising, remarketing or personalized ads. We limit the information sent to page paths without query parameters or fragments, language, interactions and form type. Visit reports are not intended to identify an individual.

User and event data retention is set to two months without resetting it on each visit. This limit does not apply to standard aggregated reports. Your consent choice is stored in this browser for up to six months; analytics cookies are configured to expire within six months without automatic renewal. Withdrawing permission stops future measurement and removes analytics cookies accessible to the website. You can contact Hunab through the channels above for information or to exercise your rights.

Essential hosting, security and form services may process technical data to operate the website independently of optional analytics. More about Google: Privacy Policy.